FAQ

Find below your Frequently Asked Questions regarding our Experiences and process

Frequently Asked Questions

If you have any questions at all, please feel free to contact us

Booking & Payments

What are the cancellation policy to confirm a booking ?

The cancellation policy is defined in the contract of each villa, hotel, boat, activities and services.

Usually the cancellation policy permits you to benefit from a certain period to cancel your trip.

What is the security deposit?

It applies on every villa rental.  It is a guarantee in case a damage happens during the stay. The security deposit is paid and received before your arrival date. The amount of the security deposit depends on the rented villa and it is defined in the contract. The deposit will be reimbursed after the departure date and the review of the check out.

When booking your property, a security deposit will be asked for your stay in case of an eventual damage.
Each villa has a different amount and will be mentioned in the rental agreement. It must be done by bank transfer at the same time as the remaining full balance.

What are the Booking policy to confirm a booking ?

To confirm your booking, you must pay a deposit of 50% of the total amount (proof of payment to be sent within a maximum of 3 working days) following the approval and signature of the rental agreement.


The remain full balance must be paid no later than 1,5 month before the start date of the rent. Payments can be made via wire transfer.

When is my booking confirmed?

Your booking is confirmed when you have signed the contract with the terms agreed and you have paid the first down payment defined per contract. You will be asked to send us the proof of payment, and as soon as the funds will be received you will receive the confirmation of the booking per email. The final payment and the security deposit transfer will have to be done to finalise the whole booking before you arrival.

Before your trip

Why choose a villa or a boat with Alesta Travel?

We want our client being able to organise their stay easily by choosing what they are looking for and by controlling their budget.

How can I get all the information of the booking?

All other details of your booking, such as the exact pin location of the villa or the meeting point with the captain of the boat will be sent by email and the persons concerned will be aware of your arrival to welcome you.

During your stay

Can I reach someone locally?

During your trip and after, you will be in contact with an Alesta Travel member who will help you if you have any question or help needed.

Who will welcome me at arrival in the destination?

Your whole trip will be planned before your arrival, you will be in contact with an Alesta Travel member who will give you all the details regarding your arrival (contact, location details, meeting point, etc).

After your trip

How can I get back my security deposit?

It will be defined in the villa contract. The deposit will be reimbursed after the departure date and the review of the check out.

Who can help me to get an invoice?

You can make a request through our Form in Become a Partner. Please give us as much information as you can regarding the dates of your rental and the reference of the request invoice.

Our team will review it and will call you to get more details if needed.

Covid

What are the cancellation policy with the Covid situation ?

During the Covid, we propose a special cancellation policy.

We check with you the possibility of postponing your dates or even the full reimbursement of your trip.

Our Covid policy is defined in all our contracts.

What are the booking policy with the Covid situation ?

During the Covid, the first payment accepted to confirm the booking is between 30% to 50% of the total amount, depending on the villa or the boat requested.

Partner

Who can I contact if I want more information?

If you need more specific information or you contact us through our Form in Contact us, by phone or by email.

How does it work exactly for a Partner?

If you would like to register a boat or a villa with us, you can submit it through our Form in Become a Partner.

Our team will review it and will call you to get more details, validate the integration of your villa, hotel, boat, activity or service to Alesta Travel.

After registering, you will be able to access all the documents through your Personal Account.

How can I become a partner?

You can see everything on our page Become a Partner.

Selected Villas & Hotels

All our villas and hotels have been selected by our travel expert designers

Dedicated Team

We are available for your requests & questions at any time 7/7

Best locations

We are present in the well-known destinations

More services

We provide other services:
boat, chef, transport, outdoor activities, car rental, and many more

Victor, Monaco

We spent one week with my family in Ibiza and Alesta Travel brought the whole experience to another level. We could find all information on the website. Honestly the best for a bespoke Ibiza holiday!

Eliot, Luxembourg Travel Agency

I had to plan a last minute stay for a client and Alesta Travel helped me organise it quickly. Every spending was clear and I appreciated their availability. Definitely reliable!

Alexandre, Geneva Travel agency

I recommend Alesta Travel if you are looking for a villa and great activities in Ibiza. We found the right place and our clients had an amazing boat day in Formentera!

Angela, Milano Travel agency

It was so enjoyable to build the offer for my client. In a few minutes I could select the housing on the website then I choose the services that I could book before the arrival. Thank you Alesta Travel!

Caroline, client from London

Alesta Travel proposed me the perfect villa for my family that could match our budget. I could easily find all information on the website and plan other services during the stay!

Jane, Manchester Travel agency

One of our client asked me to get 2 different packages for their holiday in the Mediteranean sea. I could easily build the 2 offers through the Alesta Travel website and send them to my client!

Andrea, client from Madrid

Confiamos en Alesta Travel para nuestra semana entre amigos y todo salió perfecto, como indicado en la pagina web. 100% recomendable!

Maxime, Paris Travel Agency

I quickly understood all the possibilities I could offer to my client building different packages depending on their tastes! I strongly recommend Alesta Travel.

Aurelien, client from Paris

Every year I am struggling to organise my holidays. Alesta Travel helps me taking quickly my decision because I felt confident selecting the villa and also the activities & services.